What happens when a member payment fails? When a member's subscription renewal fails, what happens next will vary based on your Stripe account retry settings.
How do I pause member subscriptions? Paid member subscriptions can be paused temporarily, or indefinitely, directly from within your Stripe account connected to your Ghost site.
How do I cancel member subscriptions Member subscriptions can be cancelled immediately from within your Stripe account, or cancelled at the end of the member's billing cycle within Ghost Admin.
How do I send receipts to my paid members? You can enable sending automated receipts to your paid members, by managing your customer email settings in Stripe.
How do I send renewal reminders to my paid members? You can enable sending renewal reminders to your paid members, directly within your Stripe account.
What are TK reminders? The TK Reminder feature in Ghost allows you to insert a reminder, to come back to a specific section within your content to continue editing.
Where can I find my RSS feed? Ghost generates RSS feeds automatically, for various areas of your publication.
How do I import my data from Mailchimp? You can easily migrate your subscribers from Mailchimp to Ghost using the Mailchimp migrator tool.
How do I import my data from Medium? You can easily migrate your posts and subscribers from Medium to Ghost using the Medium migrator tool.
Can I run a headless site with Ghost(Pro)? Ghost(Pro) can be used as a Headless CMS with other third-party front-end frameworks, such as NextJS, Gatsby and more.
How do I login to Ghost Admin? Read more on the two different ways you can access the Ghost Admin area of your site.
Can I use more than one domain with my site? Ghost(Pro) sites support using one custom domain, though other domains can be redirected via your domain provider.
How do I import my data from Substack? You can easily migrate your posts and subscribers from Substack to Ghost using the Substack migrator tool.
How do I build a custom homepage? Ghost supports creating a custom homepage, though it requires custom development to achieve.
Can I use Ghost for Ecommerce? You can sell products on your Ghost site, however, Ghost is primarily a platform to create, publish and email content to your audience.
Can Ghost help me write code and customize my theme? While we aren't able to write code for you, there are other options available for customizing themes.
How do I send a welcome email to new members? Read more on how to create a customized member signup experience.
How do I update an official theme to the latest version? Update any official Ghost theme to the latest version in just a few clicks.
Has Ghost got any funding? What's your business model? Our business model is to make a product people love and provide world-class infrastructure and management for it.
Can I use Ghost to sell paid courses? Yes! The Members feature in Ghost allows creators to run a premium subscription business.
Can I see a list of unconfirmed members emails? It's not possible to see a list of unconfirmed member email addresses, as Ghost requires double opt-in.
My member isn't receiving signup emails, what should I do? Read more on steps you can take to support your members who aren't receiving sign up emails.
Why does my email go to the promotions tab? Find tips on how to help maximise your email delivery, when newsletters land in the Promotions tab.
Is it possible to get around the login system using incognito mode, or disabling JavaScript? Ghost's access levels are set on the server, which means that your content is fully protected.
Where can I find my FirstPromoter referral tracking ID? Read more on finding your FirstPromoter referral tracking ID.
Is protected content indexed by search engines? URLs with protected content are available to be indexed, but protected content can't be accessed or crawled.
Can I use embeds in email newsletters? Most modern email clients disable dynamic embeds for security, find out how to work around this.
Can I disable memberships on my site? Yes! If you don't want to use the membership feature in Ghost, it can be disabled in Ghost Admin.
Why is my member’s email disabled? Ghost helps to keep your email list clean by automatically disabling accounts that can no longer receive emails.
What should I do if my member is not receiving emails? Follow these steps to troubleshoot delivery issues, and help point members to the most common solutions.
Do I need to add a cookie notice to my site? Read more on how to implement a cookie consent notice on your publication if required.
What permissions do staff users have? Find out how to manage staff user roles, delete and suspend users, or transfer the owner user.
Accepting member's payments using Patreon Connect your Patreon account to Ghost and give your supporters access to members-only content on your custom Ghost site.
Accepting member's payments using PayPal Embed payment buttons from PayPal directly into your content in Ghost and collect payments for your membership content.
Alternative payment gateways Find out how to create new members via an external provider, such as PayPal or Patreon.