> ## Content Index
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# Cancellation feedback
- URL: https://ghost.org/changelog/cancellation-feedback/
- Published: 2021-01-06T09:18:29.000Z
- Updated: 2021-01-06T09:18:29.000Z
- Author: Team Ghost
- Tags: New

Find out why your members cancel their subscription and start improving your churn rates with a brand new cancellation feature!

Portal now supports a cancellation reason field when ever a member decides to cancel their subscription to your publication. This data is stored in the member profile in Ghost Admin, and as meta data inside your Stripe account. 

![](https://storage.ghost.io/c/11/12/11129d96-48f2-4637-9c25-b077458f01e2/content/images/2020/12/cancel-reason.png)